Manager, Applied AI Engineer

What you can expect

The Zoom Virtual Agent Deployment team bridges Sales and Engineering through hands-on technical validation. We enable customers to transition from pilot to production by deploying intelligent voice and chat agents that deliver measurable business outcomes.

About the Team

As a Manager, you will lead a team of technical experts responsible for designing, deploying, and scaling AI-driven customer engagement solutions.

Responsibilities:

• Leading, mentoring, and developing a team of AI deployment engineers and solution specialists.

• Overseeing proof-of-concept and production deployments across Zoom customer base.

• Ensuring projects meet quality, performance, and delivery objectives.

• Guiding the design and deployment of production-ready AI agents integrated with CRMs, telephony systems, and knowledge bases.

• Reviewing and approve technical architectures for scalability, security, and maintainability.

• Defining and track key performance indicators such as resolution rate and customer satisfaction.

• Partnering with Product and Engineering teams to identify and prioritize platform enhancements.

What we’re looking for:

• 7+ years of experience in customer-facing technical roles, including at least 2 years in leadership or management.

• Proven success deploying complex SaaS or AI/ML solutions in enterprise environments. • Have an understanding of LLM-based agent architectures, orchestration, and guardrails.

• Have hands-on experience with voice technology stacks (ASR, TTS, turn-taking, barge-in) and at least one major provider (e.g., ElevenLabs, Azure, Cartesia).

• Demonstrate proficiency in Python and working knowledge of TypeScript or Go for enterprise integrations.

• Excellent communication and stakeholder management skills across technical and business audiences.

• Have familiarity with contact center platforms (Genesys, Five9, NICE, Zoom Contact Center) or AI agent platforms (Decagon, Sierra, etc.).

• Have experience in regulated industries (healthcare, financial services, telecom) is a plus.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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