Operations

Customer Service

United States

Remote

Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the ZOOM platform you know and love. 💙

Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses.

We do what we do because of our core value of care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment.

Learn more about careers at ZOOM by visiting our careers site: https://careers.zoom.us/home

San Jose, CA, USA

Beijing, China

New York, NY, USA

West Street / River Street, Boston, MA, USA

Zoom

Head of Customer Experience Operations

Maven Ventures focuses on helping consumer startups achieve massive scale, which we define as millions of happy customers who love the product and need to use it every day. If you want to try to make a quick flip to Google or Facebook, Maven Ventures is not for you. If you want to build a lasting, billion-dollar consumer brand that will change the world in a positive way and delight millions of customers, then we would love to hear from you. Here's what comes from partnering with Maven: Up to $500,000 in Seed funding and consideration for follow-on investing. Access to the Maven team: attend regular meetings with the Maven team for access to their expertise and support in the following areas: Consumer growth techniques and customer acquisition Marketing, messaging and PR Product/market fit Recruiting and hiring CEO coaching Exclusive mentor events: free, VIP access to the Hypergrowth Retreat and other events with the Maven mentor network. Professional services: benefit from special Maven connections and introductions to leading tech companies like Apple, Google, Facebook, Twitter, and Amazon. Get access to Maven's vetted list of service professionals to help with PR, messaging, recruiting, technology services, and more. Fundraising advice: we advise and guide founders on all elements of fundraising. Instead of a demo day, we introduce you directly to relevant Maven limited partners and our network of trusted co-investors to close your Seed and subsequent rounds. Kyle and Jim sittign on stage Hypergrowth Retreat Maven founded and hosts the Hypergrowth Retreat, bringing together portfolio companies, promising consumer startups, and the top minds in consumer growth for an immersive day of learning and networking. Retreat speakers know how to take a startup from growth to hypergrowth to billion dollar exit and share practical tips and tactics about consumer growth hacking, viral marketing, and network effects. Presenters at the 2016 Retreat included growth experts from Google, Uber, Sequoia Capital, Facebook, Dropbox, and many more; see what they had to say on our blog. To be the first to hear about our next Hypergrowth Retreat, sign up for updates here.

Maven Ventures Growth Labs Management Company

Maven

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Head of Customer Experience Operations