What you can expect

As the Growth Operations Lead, you’ll play a pivotal role in shaping and executing our enterprise-level growth strategy to achieve multi-million dollar revenue targets. You’ll lead and mentor cross-functional teams of analysts, product managers, and marketers, driving data-informed decisions through advanced experimentation, analytics, and personalization. You’ll partner with executives to align strategies, build growth frameworks, and drive customer acquisition across new markets. This role offers the opportunity to make a measurable impact on global expansion and organizational growth.

About the Team

The Online Business Operations (Ops) team supports our global Online organization, driving alignment between sales strategies, business objectives, and measurable outcomes. We partner closely with Sales, Marketing, Product, Finance, and Operations to deliver critical insights, streamline processes, and optimize business performance. Our team manages the tools, data, and reporting frameworks that power revenue forecasting, productivity analysis, and executive decision-making. We thrive in a collaborative environment where complex challenges are solved with creativity, data-driven analysis, and cross-functional partnerships.

Responsibilities

• Leading enterprise-level growth strategy to drive multi-million dollar revenue targets and partner with C-suite executives on strategic initiatives and growth investments.

• Building and managing cross-functional growth teams including analysts, product managers, and marketers.

• Developing comprehensive product roadmaps aligned with growth objectives and business strategy.

• Overseeing advanced experimentation programs and statistical modeling for growth optimization, while establishing growth frameworks, processes, and KPI dashboards for organizational alignment.

• Driving customer segmentation strategies and personalization at scale across multiple channels.

• Leading acquisition of new customer segments and expansion into new markets or product lines.

What we’re looking for

• 7+ years experience in e-commerce growth with 3+ years in senior leadership roles; MBA or advanced degree is ideal.

• Have proven track record managing P&L responsibility and driving significant revenue growth.

• Have advanced product management expertise, including strategic roadmap development and cross-functional team leadership.

• Have extensive expertise in statistical analysis, advanced analytics, and growth modeling to drive data-informed growth strategies.

• Have experience managing budgets exceeding $1M+ for paid acquisition and growth initiatives, with extensive leadership skills in building and scaling high-performing teams.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.