Machine Learning Engineer - Agent

Thank you

We’re looking for an experienced Machine Learning Engineer passionate about building AI Agents that can reason, plan, act, and collaborate. You’ll work at the intersection of LLM intelligence and system engineering, designing agentic systems that can orchestrate complex workflows, execute multi-step actions, and interact safely with real-world tools and data.

About the Team

The GenAI Engineering Team is committed to revolutionizing productivity in communication platforms through the delivery of AI Companion functionalities. You’ll work alongside a world-class team of engineers, researchers, and designers to bring powerful AI agents to millions of users — transforming how people communicate, collaborate, and get work done.

Responsibilities

• Designing and implementing agent architectures capable of reasoning, planning, and executing multi-step tasks.

• Developing tool orchestration frameworks that enable agents to call APIs, use external tools, and coordinate workflows.

• Building and maintaining guardrails, safety layers, and monitoring systems to ensure responsible and predictable agent behavior.

• Implementing evaluation frameworks and metrics for assessing agent reliability, latency, and success rate.

• Optimizing system infrastructure for scalability, low latency, and high availability across distributed environments.

• Collaborating cross-functionally with product, research, and infrastructure teams to bring new agentic workflows into Zoom AI Companion.

What we’re looking for

• Possess a Bachelor’s degree or higher in Computer Science, AI, Machine Learning, Distributed Systems, or a related field.

• Have 3+ years of experience in AI/ML engineering, and experience in backend/distributed system engineering

• Be proficient in one or more programming languages such as Python, Go, Java, or Rust

• Demonstrate proficiency with cloud infrastructure (AWS, GCP, or Azure), and hands-on experience with Kubernetes, containers, and CI/CD pipelines.

• Have a deep understanding of software architecture, observability, and performance optimization.

• Have experience in building scalable, production-grade agentic products.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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