What you can expect

As a Software Engineer on the Zoom Contact Center team, you will join a fast-paced, collaborative environment. This team of eight builds backend services for a key revenue-accelerating product. You will be vital, not just for building features, but also for being a gatekeeper of quality for the platform.

About the Team

Zoom Contact Center is Zoom’s next-generation cloud-based customer engagement platform. We provide intelligent, scalable, and real-time communication solutions for enterprises of all sizes. Our mission is to build a seamless experience that empowers support and sales teams to better serve customers—through voice, video, chat, and beyond.
As a member of the backend engineering team, you will work on high-availability microservices that are the foundation of Zoom Contact Center. You will be part of a fast-paced, collaborative environment focused on clean architecture, system reliability, and performance at scale.

Responsibilities

• Designing and implementing scalable, secure, and reliable backend services using Java and Spring Boot

• Working closely with cross-functional teams to translate business requirements into technical solutions and deliver high-quality features to customers.

• Owning and optimizing critical service components across databases and messaging layers.

• Build and maintain integrations with storage and search systems including MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch.

• Implementing and improving monitoring, logging, and alerting to ensure system health, availability, and observability.

• Participating in on-call rotations, proactively respond to production incidents, and drive root cause analysis and long-term fixes.

• Triaging customer issues and contribute to long-term platform quality and performance.

• Supporting CI/CD pipelines, automate tests, and ensure production system health and stability and participating in system design reviews, code reviews, and technical deep dives.

What we’re looking for

• Have BS or MS in Computer Science, Engineering, or related field (or equivalent practical experience)

• 5+ years of software engineering experience building large-scale distributed systems.

• Demonstrate excellent programming skills in Java, with solid experience in Spring Boot framework.

• Possess solid understanding of relational and NoSQL databases, especially MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch

• Have experience designing and maintaining RESTful APIs and backend microservices.

• Need to be familiar with performance optimization, multithreading, caching strategies, and scalability techniques. Also have clear communication and collaboration skills with a focus on practical execution.

• Have to be comfortable with CI/CD, containerization, and cloud-native development (e.g., AWS ECS, S3, ElasticCache)

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.