Technical Account Manager, Japan (Tokyo Based)

What you can expect

As a Technical Account Manager in Japan, you will serve as a subject-matter expert on Zoom's architecture and video/audio collaboration space. You will partner closely with the customer account team (Account Executive and Customer Success Manager) to drive and strengthen the customer relationship. You will be providing technical consultations for Zoom product integration and service optimization. You will demonstrate enterprise readiness by implementing scalable solutions that meet complex organizational requirements and compliance standards.

About the Team

Our team plays a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated technical consultants for customers. We provide our customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.
Join our dynamic team at the forefront of AI-first collaboration. We offer a fast-paced environment with flexible working conditions where you can grow your technical expertise and customer engagement skills. As part of our passionate and supportive global team, you'll have numerous opportunities to develop professionally while contributing to our innovative platform.

What we’re looking for

• Have excellent communication, analytical and problem-solving skills with ability to provide quick resolutions
• 7+ years experience in customer-facing technical roles with project management experience in enterprise/Telco environments
• Have technical expertise in IP Telephony, SIP/H323, Audio/Video codecs, network troubleshooting, and workspace reservation software
• Have customer-focused skills including articulating complex technical topics, diplomatic customer interaction, and proactive trust-building
• Have experience with Contact Center solutions and understanding of Zoom partner ecosystem
• Have language proficiency in Native Japanese and Business English

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.