• Lead a team of Renewals Managers to effectively investigate, engage and negotiate renewal contracts. This includes all conversations around a customer’s renewal needs and not limited to: technical support, customer experience, cost saving initiatives, discovery of opportunities, etc.
• In this role, you will be responsible for managing direct and indirect (partner) renewals from a designated Book of Business (BoB) with the goal of driving high renewal rates (Net Renewal rate / Gross Renewal rate)
• Engage customers who may be at risk of cancelling due to customer satisfaction issues, adoption, and/or threats of competitors. Proactively flag accounts at risk and invoke Executive Engagement, where appropriate
• Proactively engage with customers / partners on their renewal opportunities 120-180 days before renewal dates.
• Manage pricing and contract extensions with Customers, with a focus on upsell and cross-sell, being able to competently articulate the power and benefits of Zoom’s platform.
• Assist Customers who may be at risk of canceling by facilitating conversations to mitigate the risk. Leveraging and driving accountability cross-functionally to assist with this task.
• Drive accountability cross-functionally on our large at risk accounts, keep up -to -date notes & forecast large risk situations
• Effectively work cross-functionally with CSMs, Sales, Channel team, Engineering, Support, and Executives
• This is a quota-carrying role. Your team will be expected to forecast weekly, quarterly and quarter + 1 against your BoB. Forecasting will include regular renewal opportunity updates, churn, risks and upsell opportunities. Tracked via our Revenue Operations platform (Clari)
• Maintain accurate and up-to-date records of Customer interactions and renewal progress via our CRM system (Salesforce)

• Have native Japanese skill (mandatory) and Business Fluency in English (preferred)
• 8+ year’s experience working in a SaaS or Cloud company mandatory (preferably in sales, customer success or renewals)
• Have team management experience in a SaaS company, specifically for Japan and APAC
• Strong cross-functional collaboration, negotiation and relational skills
• Customer churn forecasting, associated pipeline development and management skills are required
• Demonstrated excellence in presentations skill and verbal skills with the ability to build relevant, strategic messaging in a customer meeting setting
• Must be detail-oriented, organized, ethical, responsible, & self-motivated
• Salesforce CRM, Clari , Zuora, Servicenow , Google sheets/slides experience is a plus
• BS/BA degree preferred
• Presence and proficiency in social media such as LinkedIn is also a plus

• リニューアルマネージャーのチームを率いて、更新契約の調査、関与、交渉を効果的に行います。これには、技術サポート、顧客体験、コスト削減イニシアチブ、機会の発見などを含む（ただしこれらに限定されない）顧客の更新ニーズに関するすべての会話が含まれます。
• この役割では、高い更新率（純更新率/総更新率）を推進することを目標として、指定された顧客基盤（BoB）からの直接および間接（パートナー）の更新を管理する責任があります
• 顧客満足度の問題、採用、および/または競合他社の脅威により解約のリスクがある顧客に関与します。リスクのあるアカウントを積極的にフラグ付けし、適切な場合はエグゼクティブエンゲージメントを呼び起こします
• 更新日の120〜180日前に、顧客/パートナーと更新の機会について積極的に関与します。
• 顧客との価格設定と契約延長を管理し、アップセルとクロスセルに焦点を当て、Zoomプラットフォームの力と利点を適切に説明できるようにします。
• 解約のリスクがある顧客を支援するために、リスクを軽減するための会話を促進します。この任務を支援するために、部門横断的な説明責任を活用し推進します。
• 大規模なリスクのあるアカウントに対して部門横断的な説明責任を推進し、最新のメモを維持し、大規模なリスク状況を予測します
• CSM、セールス、チャネルチーム、エンジニアリング、サポート、およびエグゼクティブと効果的に部門横断的に協働します
• これは売上目標を追う役割です。あなたのチームは、顧客基盤（BoB）に対して週次、四半期ごと、および四半期+1の予測を行うことが期待されます。予測には、定期的な更新機会の更新、解約、リスク、およびアップセルの機会が含まれます。収益運用プラットフォーム（Clari）を通じて追跡されます
• CRMシステム（Salesforce）を通じて、顧客とのやり取りと更新の進捗状況の正確で最新の記録を維持します

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.