What you can expect

The Technical Account Management team is seeking an individual contributor to support our pooled TAM initiative in APAC. The ideal candidate is proactive, organized, and customer-focused, with a strong sense of ownership and deep knowledge of Zoom's products. This role is key to building strategic relationships with select enterprise customers, ensuring their success with Zoom solutions and driving long-term satisfaction and engagement.

About the Team

The Pooled TAM will play a crucial role in the success of customers in the Premier Assurance program. The program aims to provide an additional layer of support through our pooled program and have them work alongside the existing support team. The team will manage internal processes and procedures on behalf of the customer in our commitment to ensure we are exceeding all expectations.

What we’re looking for

• Have a Bachelor’s in Engineering/Computer Science/Technology, or equivalent work experience

• Have Excellent communication, analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems

• Be able to articulate complex technical topics, diplomatically address customer concerns, and provide consistently high levels of customer satisfaction and retention

• Possess experience with Video Conferencing (VC), Web Conferencing vendors, IP Telephony, SIP/ H323, and Audio/Video codecs— considered a plus.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.