Carrier Operations Engineer
Zoom
The purpose of the Carrier Operations Engineer is to provide technical evaluation as well as onboarding of services with potential or existing Telephony Carriers.
The Carrier Solution Engineer should maintain technical knowledge of both Networking and VoIP technologies and can apply that knowledge in interconnecting a carrier to the Zoom Telephony Platform.
Responsibilities
o Establish and maintain strong working relationships with global telecom carriers sales engineering and service assurance teams
o Vendor Escalation Management, Manage complex vendor escalations and ensure timely resolution
o Must have experience working in a global environment and with global regulatory requirements
o Coordinate between Business Units to translate technical and commercial needs into viable interconnection solutions for backbone, IP Transit, wavelengths and MPLS
o Experienced in building operational performance reports
o Provide technical input on MSA/SLAs
o Collaborate with Carrier Provisioners to track and manage procurement and delivery of telecom infrastructure services such as IP transit, wavelength, MPLS.
o Support internal production teams with carrier escalation support
o Partner with Network Engineering to provide ongoing support to all internal business teams, participating in designs and troubleshooting telecom related issues
o Participate in network and financial costs analysis and identify where efficiencies can be achieved.
Skills/Qualifications:
o Bachelor’s degree and 5yrs experience in within the telecommunication industry
o Strong working knowledge on global telecom concepts; circuit procurement, delivery and service assurance procedures.
o 3-5 years experience designing or maintaining Wide Area Networks, Multi-homed Internet connectivity, and SIP infrastructures.
o Experienced with carrier relations management, (supplier mgmt) fostering a relationship with technical account teams.
o Ability to articulate and troubleshoot layer 1, 2, and 3 connectivity.
o Confidence and ability to lead troubleshooting and escalation efforts with service providers
o Knowledge of milestones within the Telecom provisioning process and how to manage the lifecycle
o Must be a self-starter able to work without close supervision and to think independently.
o Excellent interpersonal communications skills including a proven ability to listen and understand customers, as well as ability to working in a team environment
o Excellent organizational, problem solving and time management skills
o Experience working in Grafana a plus
o Practical experience in scripting or coding with one language a plus
o Low-Code/No-Code Tools: Experience with low-code or no-code platforms (e.g., Microsoft Power Automate, Zapier, or similar tools) to develop and deploy efficient, scalable workflows and solutions without extensive coding.
o Experience working with GSuite, Visio and Jira is a plus
Additional Core Responsibilities
o Support carrier onboarding, technical validation of new carriers
o Build and maintain trusting relationships with internal stakeholders to support carrier evaluation, technical design, service provisioning, and escalation support
o Collaborate with Procurement team to perform RFPs for new services (transit, point-to-point, MPLS/SIP, etc.)
o Review and validate telco KMZs, ensuring accurate circuit design, path diversity
o Assist Telco Provisioning with circuit test & turn-up
o Maintain strong awareness of carrier on-net presence to support Zoom global data center footprint
o Partner with Cost Analysts to capture and keep current of telecom rates
o Globally scout and develop a carrier portfolio to support new Infrastructure Requirements
Salary Range or On Target Earnings:
Minimum:
$124 000,00Maximum:
$271 200,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.