What you can expect

We are seeking a technically proficient and service-oriented AV Support Engineer to provide high-quality audiovisual support. This onsite role will support our Seattle office onsite, Denver remotely, executive and events support. The successful candidate will be responsible for ensuring smooth AV system operations, supporting daily meetings, events, and offering executive-level support.

About the Team

Our team is energetic, adaptable, and collaborative. We work together to provide exceptional service to employees, customers, and visitors, always maintaining a positive and inclusive workplace experience. As a team, we are committed to continuous improvement and ensuring that Zoom’s offices are inviting and

productive spaces.

Responsibilities

• Providing AV support and assistance to Zoomies during meetings, presentations, and events.
• Completing daily equipment room checks.
• Conducting regular maintenance and troubleshooting of AV equipment to ensure functionality and reliability, including software updates, hardware repairs, and system optimization.
• Responding to and resolving AV Support tickets promptly and efficiently.
• Collaborating with Workplace coordinators to provide support for company events, conferences, and meetings, including coordinating equipment setup, testing, and dismantling.
• Maintaining an asset tracking program of all AV hardware.
• Providing service and support including technical troubleshooting and operational issues relating to our Zoom Rooms and other AV related spaces.
• Maintaining clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with team members.
• Providing training to other Zoomies to ensure that they have a good working knowledge of Zoom Rooms and other AV technology in our spaces.

What we’re looking for

• Have a minimum 5 years Technical Proficiency in AV Support.
• Be experienced with Zoom Rooms.
• Have hands-on experience with AV hardware, including cameras, microphones, speakers, and control systems (e.g., Crestron, Extron, QSC).
• Possess knowledge of AV signal flow, cabling standards, and troubleshooting methodologies.
• Have familiarity with AV networking, including IP-based AV systems and basic network troubleshooting.
• Have problem-solving skills and ability to work under pressure during live events or critical meetings.
• Possess a customer service mindset with excellent communication and interpersonal skills.
• Have experience with asset management tools and equipment tracking.
• Have the ability to read and interpret AV system schematics and documentation.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.