Head of Workplace and Real Estate
Zoom
This role leads Workplace & Real Estate Operations for Zoom’s global sites, ensuring they are safe, efficient, compliant, and aligned with business needs. The position manages the end-to-end delivery of workplace programs, operational standards, vendor relationships, and site-specific services, while also driving real estate strategy, portfolio planning, and lease negotiations to create a high-performing, employee-focused environment.
Key Responsibilities
Real Estate Strategy & Transactions
Develop and execute a global real estate strategy aligned to business growth, workforce planning, and budget objectives.
Lead portfolio planning, including site selection, expansion, consolidation, and decommissioning.
Negotiate leases, renewals, and terminations to optimize cost, flexibility, and operational needs.
Partner with executive leadership on strategic real estate decisions.
Manage broker relationships and oversee market analysis for site planning.
Oversee space planning, workplace design standards, and alignment to employee experience goals.
Lead site moves, openings, and closures, ensuring minimal disruption to business operations.
Workplace Operations
Oversee daily operations for all global offices, including maintenance, janitorial, repairs, and vendor management.
Manage health, safety, and environmental (EHS) programs, including fire drills, compliance audits, ergonomics, and risk assessments.
Lead global badging programs, access control systems, and security coordination.
Oversee energy monitoring, sustainability programs, and biophilia standards.
Manage workplace services and amenities, including food/snack programs, parking, mailroom, couriers, office supplies, and the new hire work-from-home equipment program.
Oversee internal AV operations and digital signage management.
Own workplace and real estate budgets, forecasts, and reporting.
Manage asset inventory, global shipping, business continuity planning, and operational readiness.
Partner cross-functionally on company events, operational support for leadership programs, and strategic workplace initiatives.
Requirements
Required to be onsite at HQ 4 days/week.
15+ years in workplace operations, facilities management, or corporate real estate, ideally in a global environment.
Proven experience managing multi-site operations and diverse vendor portfolios.
Strong knowledge of safety, compliance, and EHS regulations.
Excellent project management and budget oversight skills.
Ability to thrive in a fast-paced, high-growth environment with shifting priorities.
Strong communication and collaboration skills across global teams.
Salary Range or On Target Earnings:
Min: $260,000
Max: $310,000
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.