What you can expect

You will collaborate with account executives and Zoom channel partners to uncover CX opportunities, build a strong pipeline, and drive strategic sales execution. This role supports CX sales across Germany, engaging customers across various industries. You’ll promote adoption of Zoom’s CX portfolio—including Contact Center (CCaaS), Virtual Agent, and Workforce Engagement solutions—by aligning our offerings with real business needs. Your mission is to help organizations reimagine customer and agent experiences through AI-powered, personalized, and proactive interactions. As a passionate advocate for Zoom’s CX vision, you’ll communicate our value through innovation, operational excellence, and a clear focus on customer outcomes.

About the Team

At Zoom, we recognise Customer Experience is a ever important ingredient for businesses nowadays and we also recognise that great CX is human-centered, AI-enabled, and future-ready. We’re building a world-class team to transform how organizations connect with their customers—and we want diverse, collaborative, and growth-minded professionals to help lead the way. We’re especially committed to fostering an inclusive workplace where everyone can thrive. If you’re a a great communicator, a strategic thinker, and passionate about delivering business outcomes—you’ll feel at home here

What we’re looking for

• Be able to demonstrate a growth mindset, high emotional intelligence and resilience for working in a fast paced environment

• Be able to present commercially compelling business value proposals

• Be able demonstrate experience in Contact Center (PBX/Telephony) sales or solution consulting

• Be able to demonstrate experience in Cloud Contact Center (CCaaS) sales

• Be able to demonstrate a command of solution-selling and value-selling methodologies

• Be able to demonstrate expertise with MEDDPICC sales framework

• Be able to present to live audiences at industry events (e.g., conferences, executive briefings)

• Be able to demonstrate a record of sales excellence (President’s Club, Champions Circle, or equivalent)

• Be able to demonstrate experience using Salesforce, Clari, Sales Navigator, and ZoomInfo

• Be able to travel as needed across Germany

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.