What you can expect

As a Sales Operations Analyst at Zoom,you will have the chance to channel your curiosity and work alongside a dynamic, innovative, and diverse global team. You will drive key initiatives and contribute significantly to projects, requiring a proactive and strategic approach. The ideal candidate, with a deep understanding of business processes, will drive impactful change within the organization.

About the Team

Your role will support Go-To-Market (GTM) business teams. You will be responsible for analyzing, designing, and implementing business systems and processes that support the sales organization. The role requires a deep understanding of sales processes, GTM strategies, and CRM systems (such as Salesforce). The Sales operations analyst, will collaborate closely with Sales, Marketing, and Engineering teams. Your role will ensure Zoom optimize systems, drive efficiency, and drive the transformational journey supporting overall sales strategy and leading impactful improvements.

Responsibilities:

• Partnering with Sales Operations, FP&A and Compensation teams to drive automations in our Lead to Quote, Reporting and Compensation processes.

• Collaborate with our Salesforce and other technology teams (Zuora, Data Science and Engineering, in-house systems).

• Analyze and comprehend business needs, then propose appropriate solutions aligned with Zoom's strategic plan while translating them into detailed requirements and policy documents.

• Work closely with product owners to create comprehensive documentation of business requirements, encompassing both functional and non-functional specifications through detailed use cases, Business Requirements Documents (BRD), System Requirements Specification (SRS), and related functional documentation.

• Collaborate with key project stakeholders and business representatives to articulate the project vision, outline initial requirements and scope, and ensure accurate project planning and estimations.

• Evaluate existing business processes and workflows to identify potential improvements through software solutions, process automation, and AI implementation.

• Provide comprehensive support to Product Owners through the development of detailed user stories, systematic documentation of process flows, and meticulous verification that all deliverables maintain alignment with established business objectives.

• Design and develop process flow diagrams and other visual representations to illustrate business processes effectively.

• Maintain clear verbal and written communication with business units that depend on information for defining system requirements, organizational processes, and company management protocols.

What we’re looking for

• Bachelor’s degree in Business, Finance, Information Technology or a related field (MBA preferred).

• 9+ years of experience as a Sales Operations/ Business Analyst/ Product Owner/ Business System Analyst in the Software or SaaS industry.

• 5+ years of experience with Salesforce.com is required with a focus on Sales Cloud (Leads, Opportunities, Contracts, Quotes and integrations with tools such as LeadSpace, LeanData, Pardot, Marketo, etc.)

• Experience in Six sigma, Agile, Waterfall, or other software development methodologies.

• Proven knowledge in understanding sales processes, revenue operations, knowledge on policies and procedures documentation.

• Strong analytical skills, with a track record of translating data into actionable insights.

• Excellent communication and collaboration skills, with the ability to influence stakeholders across different functions and external partners.

• Experience in leading cross-functional teams and driving large-scale projects.

• Strong organizational and project management skills, with the ability to manage multiple priorities simultaneously.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.