AI Agent资深研发工程师/经理
Zoom
我们正在寻找优秀的AI Agent资深研发工程师（经理）加入我们的下一代智能协作平台开发团队。团队致力于构建多模态AI Agent开发框架与智能协作系统，深度集成于Zoom Workplace和business solution生态，通过智能体技术重构会议调度、客户服务、跨团队协作等场景体验，以及在医疗保健、教育、银行、保险等众多垂直领域的工作效率和客户参与度。我们专注于创建下一代AI技术，这些技术能够自主理解、学习和适应，以提高用户参与度和满意度。团队技术氛围浓厚，鼓励技术创新与开源贡献，在这里您将参与前沿Agent架构设计与复杂系统攻坚，与全球顶尖工程师协作，共同定义AI驱动的未来工作方式。
岗位职责：
1、参与研发多智能体协同框架，构建具备任务推理、规划与执行能力的自主代理系统，保障复杂环境下的可靠协调；
2、参与智能助手、智能客服等场景的技术攻关，设计可解释的Agent行为决策机制；
3、协同产品、算法、工程团队完成系统集成，推动AI能力在Zoom生态中的创新落地。
4、将大型语言模型（LLM）和Agentic AI框架应用于实际生产场景，从根本上改变人们在工作和日常生活中的沟通和协作方式。
5、与跨职能团队合作，将Agentic AI解决方案整合到Zoom的实际应用和产品中。
6、及时了解AI、机器学习和认知科学的最新进展，为研究方向提供信息和指导。
7、指导初级研究人员和团队成员。
任职要求：
1、硕士及以上学历，计算机/人工智能相关专业，5年以上NLP/LLM/Agent研发经验；
2、2年以上AI研发团队管理经验 （适用于经理职位）；
3、精通Transformer架构及主流LLM技术栈（如LangChain、AutoGen），熟悉LLM微调、推理优化及评估方法论；
4、具备多智能体系统开发经验，掌握ReAct、CoT等推理框架，有智能助手/客服类产品落地经验者优先；
5、扎实的机器学习基础，熟悉知识图谱构建、检索策略优化及Agent行为建模技术；
6、具备良好的沟通协作能力，能够与团队成员有效配合；
7、具有责任心，能够承担压力，有较强的执行力。
加分项：
- 具有多Agent系统、自主机器人或实时决策系统的经验。
- 在AI研究方面有proven经验，在顶级会议和期刊上有出色的发表记录。
- 熟悉认知建模和人机交互、基于RAG的搜索，强化学习等。
- 了解伦理考虑和负责任的AI开发实践。
- 了解医疗保健、教育等垂直领域。
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.