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Business Systems Analyst



IT, Sales & Business Development
San Jose, CA, USA
Posted on Wednesday, May 15, 2024

Job Description:

Architect and design functional solutions and processes by understanding broader business drivers and future scalability. Develop business solutions applying wider knowledge across the entire Sales lifecycle, leveraging best practices and business metrics. Liaison very closely with Sales, marketing, Channel/Partner operations teams to understand business requirements. Apply business acumen to help define and improve business process flow in the CRM and connecting platforms (through definition of best practices, generate ideas for improvement and management of special projects). Key contributor in cross-functional teams, BRD review, development plans, and roadmap development. Document functional business requirements, process flow diagrams, and business cases. Facilitate requirements gathering and process mapping workshops, facilitate review sessions with functional owners and end-user representatives. Partner closely with the IT Engineering team for creation of functional and technical specifications documents. Manage relationships with multiple business teams for new solution features and technical support. Participate in end-to-end implementation planning including project management, issue management, communication and change management. Create and deliver high quality presentations. Preparation of user documentation and training documentation as necessary.

Minimum Education & Experience Requirements:

Requires a Bachelor’s degree in Computer Science, Computer Engineering, a related field, or foreign equivalent. Must have 5 years of experience in the job offered or related occupation. Must have 5 years of experience in CRM/PRM capabilities and functional areas; business processes and CRM best practice; working with global teams for enterprise scale business environments; SDLC processes and tools, Iterative Design & Prototyping (Agile); subscription based selling motions through direct and indirect channels; Salesforce and Salesforce based solutioning; and reviewing technical specifications, design documents. Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S.

Company Name: Zoom Video Communications, Inc.


Salary Range or On Target Earnings:





In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Good news – this job posting is more like a marathon, not a sprint, so it could be available for a while! We're on the lookout for awesome folks to join Zoom in various similar roles. No need to rush, just hit us up whenever you're ready to apply. We're always keeping an eye out for amazing talent!