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CX Consultant



Seattle, WA, USA · Remote
Posted on Wednesday, April 24, 2024

**PST Timezone Preferred**

***Immigration sponsorship is not available for this position***

What you can expect

Join Zoom as a Customer Experience Consultant and lead large-scale implementations for enterprise clients, utilizing multi-channel contact center experience and cloud providers. You will have the opportunity to collaborate with teams to design custom projects and integrations, managing the software development process from conception to deployment. You will also customize CRMs like Salesforce, ZenDesk, and others using Java skills to solve customer use cases within the Zoom Platform. Lastly, you will oversee the end-to-end life-cycle of software and applications, ensuring seamless delivery and continuous innovation. Join us and play a pivotal role in revolutionizing CX solutions at Zoom.

About the Team

The CX Consultant team bridges the gap between prospects' needs and implementations by providing guidance on technical integrations and coordinating deployments. You will collaborate with Account Executives, Product Managers, Software Engineers, and Project Managers to scope, design, and deliver solutions for prospects and clients. These solutions will be provided for both new and existing features/functionality.

What we’re looking for

  • Have MS degree or equivalent experience in a directly related discipline (CS, Eng, etc.)

  • Experience working with large complex enterprise migrations from one vendor solution to another

  • Have a successful track record of building, deploying, and supporting an enterprise-scale web application in the cloud

  • Be a hands-on software development experience in Java and JavaScript, integrating with CX Cloud Platforms/3rd Party Products

  • Have an understanding of complex workflows and the ability to develop/validate innovative solutions for difficult problems

  • Experience with major Cloud providers (AWS, Azure, GCP, Oracle, etc.)

  • Have comprehension of best practices for software security for integrations

  • Be comfortable presenting in front of customers and clients

Salary Range or On Target Earnings:





At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:


In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.