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Senior Partner Solutions Engineer, Zoom Contact Center

Zoom

Zoom

Other Engineering
Remote · United Kingdom
Posted on Saturday, January 20, 2024

Zoom is looking to grow its Partner Solution Engineering team. Do you have a passion for working with Partners? Do you have experience working in the Contact Center industry? Do you have a passion for diving into technology that powers better customer experiences? If so, we would love to have you join us here at Zoom!

Contact Center Partner Solution Engineers serve as experts in Zoom's portfolio of Contact Center capabilities and are responsible for driving the technical portion of a CX Enablement for Partners. Join us in helping our partners level up their contact center skills and growing Zoom’s next billion dollar business.

Responsibilities

  • Serves as the partners trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions

  • Responsible for the technical enablement of partners throughout Zoom’s Partner Ecosystem

  • Develop trust with partner executives, leadership and other stakeholders to ensure customers business outcome success

  • Customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success

  • Partner with Channel Managers account teams to execute pre-sales activities including Technical enablement, demonstrations, and product workshops

  • Engage with ZCC Product teams to drive customer feedback, expand product innovation and market leadership

  • Understanding of industry regulatory requirements, customer security requirements, etc, and translate those into actionable feature requests for Product Management

Requirements

  • 5+ years of experience in customer focused roles

  • Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so

  • Strong business and technical acumen with demonstrated experience in Solutions Engineering

  • Demonstrated ability to provide technical enablement to partners

  • Proven industry experience in CCaaS, and/or adjacent industries like AI, Workforce Optimization, Quality Management, etc.

  • Experience integrating with CRM (Salesforce, Zendesk, etc) and other 3rd party applications

  • Strong understanding of the CX/EX industry including Contact Center concepts such as Workforce Optimization, Workforce Management, Workforce Engagement Management, etc.

  • Familiar with creating and managing Web Services (Rest APIs)

  • Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision

  • Ability to work and communicate effectively with internal stakeholders

  • A self-starter with the capability to work in fast-paced, team-oriented environments

  • A true customer advocate and creative problem solver


Preferred Requirements

  • Deep knowledge of Zoom’s platform

  • First hand experience building with REST APIs and deploying contact center technology alongside integrations with 3rd party applications

  • Experience guiding Partners from on-premises to cloud based solutions

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.


Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

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