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Solutions Engineer

Zoom

Zoom

New York, NY, USA · Remote
Posted on Thursday, November 23, 2023

The Solutions Engineer role at Zoom is an exciting and rewarding position. We are looking for a technical sales professional with knowledge of customer business drivers to adopt the Zoom Communication platform. The Solution Engineer acts as a trusted advisor and plays an integral part in delivering Happiness to our customers.

This individual serves as the lead advocate for customers; translating technical needs into product development recommendations, testing of customer environments and driving customer demand/features internally within Zoom. Must be able to understand and articulate Zoom's architectural advantages to our customers and support the Account Executive when it comes to proposing and designing solutions to our customers biggest collaboration challenges.

The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent.

In depth knowledge of Microsoft and application based competition is preferred. (Microsoft, Amazon, RingCentral, 8x8, Cisco, etc)

As a Solutions Engineer you will be:

  • Designing next generation communication solutions for Zoom customers

  • Conducting demo and proof of concepts for prospective Zoom customers

  • Solution and architectural design and selling

  • RFQ/RFP response/preparation

  • Building competitive intelligence

  • Working Across Multiple Boundaries

  • Driving the Zoom Vision


Requirements:

  • While this role is remote, the right candidate must be able to commute into NY or NJ for customer engagement at times

  • Strong business acumen and executive presence

  • SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS

  • Minimum 5 years experience in the telephony and software applications industry

  • In-depth knowledge of "traditional" voice communications systems and applications

  • Excellent communication skills

  • Create, present and document technical solutions

  • Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes

  • Intermediate level solution sales ability

Desired Skills

  • End-to-end IT systems knowledge

  • Ability to apply IT Systems knowledge to customer solution design

  • Formulate and communicate a technical solution / vision

  • Understand Zoom partner and ecosystem partners, products and applications

  • Mentor developing team members

  • Act as a leader when the situation warrants

  • Be flexible and able to function in a high growth environment

Minimum Qualifications

  • 7+ years of technical experience in Collaboration technologies

  • 5+ years in a customer facing technical role required

  • Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.

  • Zoom Communication platform and end-to-end positioning required

  • BS/BA (EE/CS) or equivalent experience

Salary Range or On Target Earnings:

Minimum:

$123,100.00

Maximum:

$246,100.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

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