Maven Portfolio Company Careers

Work with Bold Founders with a Vision Worth Fighting For

Channel Account Manager - South Africa/Sub Sahara



Sales & Business Development
Posted on Wednesday, November 15, 2023

At Zoom AI is part of our DNA. It’s an essential part of our future, too, paving the path forward for our platform as we continue to roll out generative AI capabilities designed to help simplify the way you work. If you're excited about innovative technology and passionate about fostering strategic partnerships, consider applying for the role of Channel Account Manager. Join us in advancing our platform with generative AI capabilities that simplify work processes.

About the Role: Zoom is seeking a Channel Account Manager with expertise in partner development in the South Africa and the Sub Saharan region. Your primary focus will be recruiting new partners and driving sales of our Zoom platform through our network of channel partners within the UCaas & Customer Experience (ZCX) Portfolio. Your responsibilities include driving revenue growth through joint go-to-market strategies and initiatives and building relationships with resellers , system integrators and service providers.

About the Person: We're looking for a highly motivated Channel Sales professional with experience in developing partner relationships, building trust, and establishing credibility. You should understand UCaaS and CCaaS-based technology to envision innovative customer experience solutions with Zoom’s Partner ecosystem in South Africa and the Sub Saharan region. As a curious and continuous learner, you'll use a consultative approach to build positive relationships with key stakeholders. Your success will be determined by your ability to align with partners' needs and build positive relationships with key stakeholders.

Key Responsibilities:

  • Spearheading demand generation, pipeline expansion, and sales execution via our wide network of partners in South Africa and the Sub Saharan region

  • Coordinating Partner sales and technical enablement with cross-functional teams.

  • Collaborating with the partner marketing department to amplify awareness and drive demand.

  • Monitoring Partner sales pipeline and deal registration.

  • Assisting Zoom's sales teams in navigating partner-led sales engagements.

  • Ensuring partner success and accountability.

  • Devising and executing strategies in coordination with Channel and Direct Sales leadership.

Basic Skill Requirements:

  • Minimum of ten years' experience in channel roles, preferably within software/SaaS vendors, with a focus on UCaas and CCaas [ Customer experience tech ]

  • Proficiency in thriving within fast-paced SaaS environments.

  • Strong collaboration and communication skills.

  • Must be eligible to work in South Africa.

Preferred Skill Requirements:

  • 8+ years selling Contact Center technology to channel partners and/or BPOs.

  • Channel SaaS/Cloud/Platform selling experience.

  • Multilingual capabilities are a plus.

  • Experience with Salesforce CRM, as well as Clari, and Productivity tools.

Join the Zoom team and be a pivotal part of our exciting journey in driving significant customer experience transformation and Collaboration space with our esteemed partners. Your contributions will shape the future of collaboration and communication. Apply now!

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Explore Zoom: