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Product Marketing Manager, Zoom Phone and UCaaS



Marketing & Communications, Product
Remote · United States
Posted on Saturday, October 7, 2023

Sr. Product Marketing Manager, Zoom Phone

Zoom Video Communications is looking for a Product Marketing Manager to join our Employee Experience Product Marketing team. This role will be focused on owning the product messaging, launch narratives, and GTM strategy for our core UCaaS solutions and with a specific focus on Zoom Phone. In this cross-functional role, you will work closely with our product, operations, and go-to-market teams to create compelling campaigns and enablement tactics that drive meaningful impact toward revenue and product adoption. You will report to our Global Lead, UCaas Product Marketing.

Your role:

  • Strategy: Be a key leader along with counterparts from sales and product in driving and meeting goals to grow our revenue and product usage. Set go-to-market strategies for key initiatives, product adoption efforts, and launches.

  • Phone & UCaaS Expert: Be the expert in the telecom and UCaaS buyers, and fully understand the market, segmentation, competitive landscape, key differentiators, and opportunities globally.

  • Storytelling: Build key themes, value propositions, and narratives by audiences to showcase the value of our products and customer benefits.

  • Content: Lead the marketing team on the content direction for campaigns, websites, blogs, webinars, and other demand-gen vehicles. Roll up your sleeves to make sure cross-functional teams have updated key messaging documents, videos, presentations, datasheets, white papers, battle card contributions, and other assets.

  • Pricing and Packaging: Be the expert for our Zoom Phone plans and Zoom One bundles to influence strategy and drive upsell. Know when to position Zoom One by segment and customer needs.

  • Enablement and Pipeline Generation: Work closely with the sales and partner enablement, channel marketing, and customer success teams on strategies and content to meet business goals, support pipeline generation programs create champions within the organization.

  • Project Management: Lead and project manage cross-functional initiatives for key product launches and activities. Set KPIs and success metrics, deliverables, and due dates to drive impactful outcomes. Provide executive readouts and updates for top business initiatives and launches.

  • Events: Build in-person and virtual event messaging and content around thought leadership and our products. Present in webinars, virtual events, and on stage at Zoom and industry events.

You have:

  • Bachelor’s Degree / MBA (preferred)

  • 8+ years of professional experience in product marketing for a SaaS company

  • Experience in the UCaaS/telecom space is ideal

  • You have excellent leadership skills and are successful in matrixed organizations

  • You are analytical and like to use data to identify opportunities and drive impactful results

  • You’re a pro at positioning and building differentiated messaging and assets

  • You’re humble and have a natural curiosity to always learn more

  • You are comfortable presenting in front of executives

  • You are a team player and have strong interpersonal skills

Salary Range or On Target Earnings:





In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Explore Zoom:

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.