Zoom Contact Center Sales Specialist
Zoom is looking for sales executives with specialized experience in Contact Centre sales, to sell our Zoom Contact Center Portfolio in the UK Upmarket sector, partnering with direct sales account executives to prospect new opportunities and increase sales funnel. The Upmarket sector consists of larger global companies from 1001+ employees across all industry verticals.
As a Zoom CX UK/I Upmarket Sales Specialist, you will be at the forefront of driving sales and revenue growth through Zoom's CX portfolio across the UK/I region. Your primary focus will be to grow awareness, adoption, and deployment of Zoom CX solutions across current Zoom UK/I customers as well as acting as a market evangelist within new Zoom customers and customer prospects. The overarching mission will be to help customers re-imagine their customer and employee experiences, building on the global Zoom infrastructure and introducing how customer and employee journeys are made better when leveraging ZCX and AI to provide personalized, prescriptive, and proactive experiences.
You will work closely with the sales and marketing teams to develop virtual agent strategies, design interactive sales workflows, and provide valuable insights to drive business results.
About the Role
Effectively qualify leads and perform needs assessment, engaging technical resources
Meet or exceed sales objectives for assigned accounts within UK/I Upmarket
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Conduct high-level conversations with C-level and VP-level Executives
Utilise solution-selling and value-selling techniques to effectively guide sales processes to close
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Upsell and leverage business from new and established customer relationships
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Keep informed of product line, competition and industry trends
Leverage key customer relationships for video testimonials and case studies
Partner with sales Account Executives to upsell current customers and assist in closing potential customers
Develop a strong understanding of key product differentiators, sales methodologies and processes
Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives
Someone with an entrepreneurial mindset that comes up with new ideas to position and sell ZCX
Work closely with internal teams to drive customer feedback and improve product
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)
Drive Partner Awareness & Expertise specifically in our Zoom Phone Contact Center integrations
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Continually enhance product and operational process knowledge to maintain role as a Zoom Contact Center subject matter expert
Deliver on-site and virtual learning & customer engagements
Willingness to flex hours to support global partners
Basic Skills Requirements
6+ years Telephony Contact Center Sales or Sales Support Experience (Cloud & Premises PBX)
Experience leading others with product/services training; demo and sales guides; learning and training materials
Utilise Customer Relationship Management (CRM) tool
Ability to travel as needed
Preferred Skills Requirements
3+ years Cloud Contact Center Experience
Salesforce CRM experience, as well as Dynamics, Zoom Info, DiscoverOrg
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.