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Zoom Contact Center Sales Specialist



Sales & Business Development
Multiple locations
Posted on Tuesday, September 12, 2023

Zoom is looking for sales executives with specialized experience in Contact Centre sales, to sell our Zoom Contact Center Portfolio in the UK Upmarket sector, partnering with direct sales account executives to prospect new opportunities and increase sales funnel. The Upmarket sector consists of larger global companies from 1001+ employees across all industry verticals.

As a Zoom CX UK/I Upmarket Sales Specialist, you will be at the forefront of driving sales and revenue growth through Zoom's CX portfolio across the UK/I region. Your primary focus will be to grow awareness, adoption, and deployment of Zoom CX solutions across current Zoom UK/I customers as well as acting as a market evangelist within new Zoom customers and customer prospects. The overarching mission will be to help customers re-imagine their customer and employee experiences, building on the global Zoom infrastructure and introducing how customer and employee journeys are made better when leveraging ZCX and AI to provide personalized, prescriptive, and proactive experiences.

You will work closely with the sales and marketing teams to develop virtual agent strategies, design interactive sales workflows, and provide valuable insights to drive business results.

About the Role

  • Effectively qualify leads and perform needs assessment, engaging technical resources

  • Meet or exceed sales objectives for assigned accounts within UK/I Upmarket

  • Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews

  • Conduct high-level conversations with C-level and VP-level Executives

  • Utilise solution-selling and value-selling techniques to effectively guide sales processes to close

  • Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns

  • Upsell and leverage business from new and established customer relationships

  • Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions

  • Keep informed of product line, competition and industry trends

  • Leverage key customer relationships for video testimonials and case studies

  • Partner with sales Account Executives to upsell current customers and assist in closing potential customers

  • Develop a strong understanding of key product differentiators, sales methodologies and processes

  • Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives

  • Someone with an entrepreneurial mindset that comes up with new ideas to position and sell ZCX

  • Work closely with internal teams to drive customer feedback and improve product

  • Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

  • Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)

  • Drive Partner Awareness & Expertise specifically in our Zoom Phone Contact Center integrations

  • Partner with Product/Engineering on Contact Center integrations & roadmap requirements

  • Continually enhance product and operational process knowledge to maintain role as a Zoom Contact Center subject matter expert

  • Deliver on-site and virtual learning & customer engagements

  • Willingness to flex hours to support global partners

Basic Skills Requirements

  • 6+ years Telephony Contact Center Sales or Sales Support Experience (Cloud & Premises PBX)

  • Experience leading others with product/services training; demo and sales guides; learning and training materials

  • Utilise Customer Relationship Management (CRM) tool

  • Ability to travel as needed

Preferred Skills Requirements

  • 3+ years Cloud Contact Center Experience

  • Salesforce CRM experience, as well as Dynamics, Zoom Info, DiscoverOrg

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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