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Zoom Contact Center - EMEA Upmarket Sales Manager



Sales & Business Development
Multiple locations
Posted on Saturday, September 9, 2023

We are looking to hire a Sales Leader to our Zoom Customer Experience Upmarket sales team reporting into the Head of Zoom Customer Experience for EMEA. As the EMEA Upmarket Manager, you are responsible for hiring, enabling, and managing the Zoom Customer Experience EMEA upmarket sales team. You will define strategy and overall business planning for accounts that fall within this sector. You will provide feedback, coaching and training, ensuring team quota attainment, driving activity levels, and implementing process efficiency changes to drive maximum productivity. You are responsible for both new customer acquisition efforts as well as up-sell and cross-sell efforts into existing Zoom relationships and will be a critical conduit for representing and prioritizing EMEA customer requirements into the Zoom product and engineering teams.

You Will:

  • Meet or exceed team sales and product deployment objectives.

  • Manage a team of Customer Experience sales professionals to effectively qualify leads, and identify prospecting strategies and targets, and engaging technical resources as required.

  • Create hiring plan for new sales members

  • Conduct high-level conversations with C-Level and VP -Level Executives to address business needs.

  • Utilize solution-selling techniques to effectively guide sales processes to close.

  • Manage, coach and develop sales team members in order that they perform at their optimum level.

  • Develop and maintain business plans for all Upmarket regions, manage complex sales situations, sales campaigns, and overall business health.

  • Utilize CRM solution to provide timely and accurate sales activity tracking and status updates.

  • Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions.

  • Help team members to manage escalations to resolve client issues in a timely and thorough manner; escalates issues to product leaders as appropriate.

  • Keep informed of product line, competition and industry trends that may impact client business activities in the Upmarket sector.

You Are:

  • Experienced. 10+ years’ experience in software or technology sales with specific expertise in contact centre and/or Contact Centre as a Service (CCaaS) conversational intelligence/virtual agents, and workforce management/workforce optimization.

  • Ideally to have 3+ years’ experience leading and managing a sales team. Experience in a highly transactional sales environment. Experience within UCaaS, Collaboration and/or SaaS is a plus.

  • An Amazing Salesperson. Strong sales skills.

  • A Builder. Solid track record of building and developing highly effective sales talent.

  • A Leader. Strong management and forecasting skills.

  • A Coach. Someone who wants to selflessly develop the team around them.

  • A Collaborator. Proven partner and liaison with all levels and departments within an organization.

  • A Strategic Thinker that is also action oriented. Creates and delivers to a plan.

  • A True Team Player. Strong interpersonal and teamwork skills. Selfless approach that always considers the team first

  • Someone with a positive attitude as well as a growth mindset tha

  • Detail oriented. Strong organizational skills with the ability to multi-task and prioritize in a fast paced, dynamic work environment.

  • Relentlessly High Standards. Consistent quota over achievement in previous roles.

  • You are a Recruiter! Zoom hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

  • Salesforce CRM and Clari experience.

  • Has proactively sought out management learning opportunities to continue to refine their style and approach.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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