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Solutions Engineer - Workvivo



Posted on Tuesday, August 22, 2023

Workvivo is a digital experience platform that brings workplace culture to life and empowers employees to be heard and feel included, no matter where they work. We are committed to our customers, obsessed with improving employees’ working lives, and driven by results. From automotive, technology, manufacturing, logistics, finance, and everything in between, we roll out the Workvivo platform to diverse organizations across the globe to enhance their employee experience.

Workvivo is part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation.

About the Role

As a Solutions Engineer, you will work closely with the assigned Sales Directors, engage in a consultative way with customers, understand the customer’s business and people practices, capture customer needs and requirements and then in collaboration with the customer design, demonstrate, prove and propose Workvivo solutions. You will work in close collaboration with your peers in the Solutions Team, with the customer experience team, with marketing and with product development. You will leverage the many tools and resources available to you to help accelerate sales opportunities and pipeline creation.

Roles and Responsibilities:

  • Own and lead the solution sales activities within the sales process to achieve the “Technical Win”

  • Follow solution sales best practices to develop a clear understanding of the customer’s business and people practices. Capture customer needs, requirements, and the customer’s desired future state.

  • Deliver a compelling, well-researched and targeted “Demo” of the Workvivo SaaS product that demonstrates how Workvivo can address the Customer’s requirements and deliver the desired future state of the business.

  • Lead Workvivo responses to Requests for Information RFI and Requests for Proposals RFP

  • Lead the delivery of Evaluations (Eval) and Proof of Concept (POC).

  • Collaborate with the Workvivo Partner Team to support partner sales and technical enablement programs

  • Close collaboration with all internal Workvivo Teams. Provide feedback on evolving customer requirements and market trends proactively to the Product Team.

  • Be a “Team Player”, proactively sharing best practices with your solutions consulting peers and assigned Sales Director(s).

  • Develop and maintain in-depth knowledge of the Workvivo product

  • Develop and maintain in-depth knowledge of the competitive landscape.

  • Update and maintain all technical account activities in the CRM

The characteristics we are looking for:

  • 5 years + in a similar role

  • Drive, ambition and a positive attitude

  • Excellent communication skills written, verbal, one-to-one, and group

  • Solution selling – achieves trusted advisor status by demonstrating a very strong understanding of the Customers business objectives

  • Problem-solving – takes responsibility of the problem statement and works collaboratively with all Workvivo teams to resolve issues in a timely manner

  • Influence and leadership – take ownership and responsibility, pro-actively make suggestions and is comfortable leading internal projects, encourages and fosters inter-team communication, ability to function effectively in ambiguous circumstances

  • Ambitious and committed to own personal development

  • Proficient in South East Asia languages, in addition to English, highly preferred

  • Prior experience with the Asia Pacific (APAC) market, including Australia and New Zealand (ANZ), South East Asia (SEA) and India

Technical skills in scope:

  • Strong understanding of cloud computing architectures and the SaaS

  • model specifically. Hands on experience with Amazon Web Services AWS would be desirable.

  • Strong understanding of Enterprise IT architectures and platforms, including in particular Active Directory AD, SCIM API based automated user provisioning, SAML based SSO, Intranet, Content Management Systems CMS, Document Management Systems DMS

  • Solid understanding of cybersecurity fundamentals and related industry certifications, e.g. ISO 27001 and SOC 2.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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