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Lead Product Designer



Product, Design
Remote · United States
Posted on Saturday, August 19, 2023

Zoom Apps and Marketplace revolutionize virtual collaboration. Zoom Apps enables users to utilize a variety of specialized tools directly within the Zoom interface, boosting productivity during meetings–whether it’s project management or brainstorming. The Zoom Marketplace offers a hub of third-party integrations, plugins, and apps, empowering you to customize your Zoom experience. Elevate teamwork and efficiency by seamlessly incorporating external tools into your Zoom environment.

Provide a stellar user experience to deliver on the promises we make to our users. Zoom is looking for a Lead Product Designer to shape our product experience for our Zoom Apps and Marketplace team. You will partner closely with different teams at Zoom to create the most intuitive and delightful experience on behalf of our users.

Core Responsibilities:

  • Lead the holistic design strategy and innovation for Zoom Apps and Marketplace, fostering a seamless user experience through internal and external collaboration.

  • Deep understanding of design principles, human psychology, and technology trends to guide design decisions effectively.

  • Illustrate how details fit into a bigger picture for the users, product, platform, and Zoom and socialize it with stakeholders, partners, and other designers.

  • Communicate strategy, vision, and potential improvement solutions.

  • Be responsible for executive-level storytelling that elaborates on the problem, root cause, and design solutions that encompass the overall strategy of Zoom Apps and Marketplace.

  • Collaborate with the design system team to shape design systems and maintain a consistent experience.

  • Advocate for and enhance the Zoom brand experience within the design team and across cross-functional teams.

  • Establish a strategic partnership with PM and Engineering, utilizing research, wireframing, prototyping, and testing to translate complex ideas into user-centric solutions.

  • Drive consensus among the team by aligning perspectives on sustainable, high-quality design solutions.

  • Take a smart and calculated risk to drive a design decision. The decision will always be for the strategic growth and quality of Zoom Products.

  • Articulate your vision and rationale through various design artifacts, and deliver complete solutions for the product and design organization.

  • Provide mentorship and inspiration to fellow designers, contributing to the growth of the design team.

About you:

  • Optimistic, proactive, and forward-thinking attitude.

  • Enjoys establishing authentic human connections, and fostering meaningful interactions.

  • Have a design foresight for the future and are passionate about making an impact on the Zoom business and design.

  • Can identify issues and able to mitigate for the sustainability and quality of the product

  • Embraces ambiguity and works creatively to uncover innovative solutions amidst uncertainty.

  • Welcomes diverse perspectives to enhance the decision-making process.

Basic Qualifications:

  • Typically requires 10+ years of related experience.

  • Strong knowledge of user experience design processes and methodology for web apps.

  • Dedicated team player that fosters a supportive and inclusive environment for everyone to excel.

  • Proficiency with Figma (our primary design tool) or the ability to adapt to it.

  • A passion for creating products that balance function and emotional impact on people.

  • Excellent communication and collaboration skills.

Preferred Qualifications:

  • Experience working with remote teams and an international audience.

  • Experience working with and contributing to design systems.

  • Experience designing for OS-native apps, mobile apps, and embedded apps.

  • Strong bias for action in a fast-paced, metric-driven environment.

Salary Range or On Target Earnings:





In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page here.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Explore Zoom:

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.