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Sr. IT Delivery Manager



Remote · Washington, DC, USA
Posted on Monday, June 19, 2023

Zoom is looking for a Senior IT Delivery Manager that will support business solutions in our CPQ, Order to Cash and other supporting systems. This position will be dynamic and challenging and we are looking for the right individual that can help Zoom’s larger commitment to provide support to both our internal and external partners.

As an IT delivery manager, you will manage number of architects and engineers in multi-facet domain to lead engineering for CPQ (Configure, Pricing and Quoting), OTC (Order to Cash), Subscription Billing, Payments, and Invoice processing domains on the AWS platform.

If you are excited about the potential of leading Zoom’s continued evolution into an agile, nimble, customer-obsessed enterprise application organization, then this role is for you!

If you are excited about the potential of leading Zoom’s continued evolution into an agile, nimble, customer-obsessed enterprise applications organization, then this role is for you.


  • Lead a team of architects, and engineers in managing and coming up with complex solutions for applications using full stack development, Rest APIs and Zuora technologies.

  • Be a mentor to the employees in your team

  • Work with the team to design solutions that leverage best practices and introduce new technologies

  • Partner with the On-shore (US) technical and functional teams and leadership on effective prioritization and meet delivery commitment.

  • Establish strong partnership with Business stakeholders, BSA to define detailed technical tasks and deliverables and communicate status, risks and issues to both technology and business leadership

  • Engage in with architects and technical leads for design reviews and provide technical guidance

  • Work with release manager to plan releases and release schedules

  • requirements; work efficiently in a cross-functional team across multiple projects

  • Understand and be able to identify bottlenecks across the system and evaluate performance of various components

  • Analyze, evaluate and propose technologies to efficiently address product requirements in the software design

  • Execute full lifecycle software development using full stack development and/or configurations, config rules, Zuora APIs, Mulesoft APIs, and cross-functional module of Zuora.

  • Advanced knowledge and practical experience with application design principles, patterns, and practice in order to provide immediate short- and long-term solutions


  • Engineering / CS / MIS degree (Bachelor’s; graduate degree a plus) and 10+ relevant industry experience

  • Have at least 8+ years of experience as a manager leading a SaaS business applications including robust technical experience in CPQ, Order to Cash, Subscription Billing.

  • Deep technical experience in full stack development and Rest APIs

  • Experience with dev/data ops, CI/CD to enable the team to move at scale.

  • Proven track-record of solving complex data processing and storage challenges through scalable, fault-tolerant architecture

  • Significant prior experience in designing and building highly scalable and reliable solutions.

  • Software development experience with proficiency in building micro services

  • .Experience with Mulesoft & Zuora platform - nice to have .

  • Prior experience in coming up with extended scalable solutions in the cloud (AWS) and data technologies such as SQL/NoSQL DBs

  • Managed team members, org development and accountable for career development of team members.

  • Highly positive and collaborative individual that excels at developing working relationships, building consensus, and fostering trust and collaboration at all levels.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

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