Sales Operations - CRM Administrator
X.ai
About xAI
xAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
Responsibilities
- Design, implement, and optimize end-to-end revenue processes across sales, marketing, and customer success to drive predictable revenue growth and operational efficiency
- Serve as Salesforce Sales Cloud expert and system owner, managing configuration, customization, and administration for 1,000+ users including objects, flows, automation, validation rules, and security settings
- Manage and optimize the complete sales technology stack and integrations, ensuring seamless data flow, system reliability, and alignment with business objectives
- Partner with GTM leadership to translate business requirements into scalable technical solutions and process improvements that enhance sales productivity
- Build and maintain revenue analytics framework including dashboards, reports, and forecasting models that provide actionable insights to executive leadership
- Drive data quality, governance, and integrity initiatives across all revenue systems, conducting regular audits and implementing standards
- Lead cross-functional projects to streamline workflows, eliminate bottlenecks, and optimize the customer lifecycle from lead to renewal
- Analyze sales performance metrics, identify trends, and provide data-driven recommendations to improve win rates, sales cycle length, and forecast accuracy
- Manage CPQ and quote-to-cash lifecycle, ensuring accurate pricing, streamlined approvals, and compliance while maintaining seamless handoffs from sales to finance
- Design, build, and maintain territory and account assignment frameworks to optimize coverage, balance workload, and support equitable quota attainment
- Design and implement training programs and documentation to maximize platform adoption and enable teams on new processes and tools
- Collaborate with finance, marketing, and customer success to ensure alignment on KPIs, reporting standards, and revenue recognition
- Stay current on industry trends, Salesforce releases, and emerging technologies to continuously improve revenue operations capabilities
Required Qualifications
- 4-6 years of experience in Revenue Operations, Sales Operations, or related GTM operations roles, preferably in high-growth tech companies
- Salesforce Administrator certification (ADM 201) with expert-level proficiency in Sales Cloud configuration and administration
- Proven track record supporting large-scale Salesforce implementations (500+ users) with complex integration requirements
- Strong analytical and data management skills with experience building reports, dashboards, and revenue forecasting models
- Demonstrated ability to translate business requirements into technical solutions and process improvements
- Experience managing and optimizing sales technology stacks and integrations (CRM, marketing automation, sales enablement tools)
- Strategic mindset with ability to balance tactical execution with long-term operational planning
- Excellent project management skills with experience leading cross-functional initiatives
- Strong communication and stakeholder management abilities, comfortable presenting to executives and collaborating with technical and non-technical teams
Preferred Qualifications
- Advanced Salesforce Administrator (ADM 211), Platform App Builder, or other Salesforce certifications
- Experience with Salesforce Service Cloud, Revenue Cloud, or other Salesforce products beyond Sales Cloud
- Background in SaaS, B2B tech, or fast-paced startup environments
- Experience with BI/analytics tools (Tableau, Looker, Power BI) and sales intelligence platforms
- Knowledge of revenue operations best practices, sales methodologies (MEDDIC, Challenger, etc.), and go-to-market strategies
- Familiarity with modern sales tech stack tools (Gong, Outreach, ZoomInfo, etc.)
- Experience with Salesforce Flow, Apex, and automation tools
- Strong understanding of change management principles and driving adoption across large organizations
Location
The role is based in Palo Alto.
Annual Salary Range
$140,000 - $200,000 USD
Benefits
Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.
xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.