Role Summary

We are seeking an experienced Hospitality Supervisor to oversee xAI’s food and beverage operations, including café services, breakroom amenities, and catering for events. This role involves managing a team of hospitality staff (e.g., baristas, kitchen support), ensuring high-quality customer service, and maintaining food safety standards. The Hospitality Supervisor will collaborate with the Chef and Barista Supervisor to deliver exceptional dining experiences that enhance productivity in our fast-paced, high-tech environment. This position requires leadership, organizational skills, and a commitment to fostering a positive workplace atmosphere.

RESPONSIBILITIES:

• Oversee daily operations of the office café, breakroom hydration stations, and food vendor services, ensuring seamless front-of-house meal delivery
• Coordinate catering for meetings, events, and special occasions, both onsite and offsite, in collaboration with the Chef
• Develop and implement customer service strategies and training programs to maintain high standards of hospitality
• Manage a team of 5+ staff, including hiring, onboarding, scheduling, performance evaluations, and professional development
• Enforce food safety practices, ensuring compliance with California health regulations and xAI standards
• Set and uphold customer service principles, engaging with employees to gather feedback and improve offerings
• Monitor and motivate staff to meet time and quality standards, assigning responsibilities and fostering effective communication
• Support menu planning and communications, including updating menu boards and digital displays
• Manage inventory, ordering, and vendor relationships to ensure cost-effective supply chains
• Conduct regular 1:1 meetings with direct reports to support growth and address performance
• Assist with administrative tasks, including scheduling, payroll, sales data reporting, and budget tracking
• Support the conceptualization and implementation of new hospitality services to enhance the employee experience

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate
• 6+ years of experience in food and beverage or hospitality operations
• 2+ years of leadership experience in a supervisory role

PREFERRED SKILLS AND EXPERIENCE:

• 8+ years of food service experience, including roles in corporate dining, casual restaurants, or coffee operations
• 2+ years of experience as a restaurant general manager or similar leadership role
• Experience opening new food service operations or developing operational procedures
• Advanced knowledge of customer service, food safety, and kitchen operations
• Proficiency with Microsoft Office (e.g., Excel, Outlook) for administrative tasks
• Excellent written and verbal communication skills
• Strong understanding of food service systems, inventory management, and ordering processes
• Experience in a high-tech or corporate environment
• Ability to work under pressure with strong time management and problem-solving skills
• Acute attention to detail and adaptability in a fast-paced setting
• Experience managing high-volume or multi-facility food service operations
• Knowledge of human resources management practices for staff development

ADDITIONAL REQUIREMENTS:

• Ability to carry large heavy items unassisted (up to 25 lbs.)
• Ability to stand for long periods of time – up to 10 hours a day
• Ability to perform frequent bending, stooping, and lifting of objects
• Must have or be able to attain Manager-level food safety certification (e.g., CA Food Handler Card or ServSafe Manager equivalent)
• Must participate in xAI’s internal leadership and development training

COMPENSATION AND BENEFITS:

Pay range:

• Pay Range: $185,000 - $265,000 per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge, skills, education, and experience.