Mortgage Operations - Loan Post Closer
Wealthfront
Operations
Palo Alto, CA, USA · Remote
USD 56k-70k / year + Equity
About Wealthfront Mortgage Operations (MOps)
Wealthfront MOps is built around efficiency, critical problem-solving, and modernizing the lending experience. Our goal is a seamless, tech-enabled mortgage process. Our primary tool is automation.
We automate mortgage origination. We partner with engineers and product leaders to build systems that eliminate manual toil and deliver a self-service mortgage experience. The result: rates significantly below the national average, saving clients thousands over the life of their loans.
We're systems builders, not process followers. Team members execute high-quality mortgage processes while actively identifying opportunities to improve automation — better logic, better design, less toil.
We hire critical thinkers. We want people who don't just want better tools — they think carefully about how every tool should work. Every team member understands the "why" behind each step.
We operate as one integrated unit. We work as a single team with end-to-end fluency across the origination lifecycle. No traditional silos. This cross-functional depth is what lets us move faster, catch problems earlier, and evolve quickly.
Our interview process is intended to be insightful for you and us. We're charting a unique path in home lending, so mutual fit is a top priority. After a conversation with our recruiting team, you will complete a 15–20 minute take-home assignment. From there, you'll meet our mortgage operations leads before a cross-functional final round.
If this sounds like the right fit, we'd love to hear from you.
Responsibilities
- Manage investor delivery pipeline, ensuring timely and accurate delivery.
- Ensure all final documentation, collateral and loan data aligns with investor and regulatory requirements
- Ensure all loan documents are properly recorded and shipped to investors in a timely manner
- Oversee investor loan purchases and resolve deficiencies
- Work closely with compliance and legal to monitor regulatory changes impacting loan sales
- Participate in loan sale reconciliations and investor reporting
- Ensure accurate recording of mortgage notes, deeds and title policies
- Owns compilation, consolidation and reporting of all QC review and investor condition findings.
- Work with internal and external teams to correct errors in closed loan packages and/or resolve investor conditions prior to loan sale
- Collaborate with processing, origination and closing departments
- Perform internal file audits, provide loan level feedback and consolidated reporting
- Evaluate and document general quality of loans originated by the company by conducting an analysis of investor feedback and audit results
- Proactively maintain loan pipeline, tasks and objectives
- Adopts Company values in work behaviors, decision making, contributions and interpersonal interactions.
- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance, accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity and fun
Expertise
- Customer-focused, business-centric, and team-oriented mindset; relentlessly passionate about finding and completing valuable work.
- Strong understanding of required loan file documentation, funding requirements, investor and regulatory guidelines
- Self-driven with the ability to work independently and collaboratively.
- Excellent organizational skills, able to set and meet deadlines in a high paced environment.
- Demonstrated ability to communicate effectively and influence positive outcomes at all levels of an organization.
- Intellectually curious and interested in applying technology to enhance business processes.
- Prior experience in retail mortgage loan post-closing
- Excellent communication skills focusing on both internal and external communications
- Openness to adapting to industry changes
Requirements
- 3+ years mortgage loan post-closing experience
- Proficiency in LOS systems, compliance tracking and document submission portals
- Knowledge of investor guidelines and state requirements
- Understanding of state and federal lending regulations
- Extensive knowledge and understanding of customer service and intrapersonal best practices