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Remote Customer Support for Japanese Audience (Part-time Contract)

Perplexity

Perplexity

Customer Service
San Francisco, CA, USA
Posted on Friday, May 31, 2024

We are seeking a part-time Customer Support Assistant to join our growing team. The ideal candidate will be fluent in both Japanese and English and located in Europe or North America. As we expand our support team, we are looking for someone with previous experience who can help us provide exceptional service to our users.

This is a part-time 3-month contract paying $40 per hour.

Responsibilities:

  • Handle customer inquiries in both Japanese and English, including creating tickets for support scenarios, processing Stripe payments, setting up subscriptions, and following up with tickets and resolutions
  • Efficiently troubleshoot and report technical issues, filing bug reports, and contributing ideas to improve support processes
  • Maintain a high level of customer satisfaction by providing timely and helpful responses
  • Communicate irregularities and improvements to the head of support

Qualifications:

  • Fluency in both Japanese and English
  • Based in Europe or North America
  • 1-2 years of experience in customer support, preferably with B2C products
  • Excellent communication skills and ability to share information seamlessly with team members
  • Systems thinking mindset, able to identify and fix issues, take notes, and distill important information
  • Alignment with company culture: speed, excellent execution, and proactivity

Nice to have:

  • Experience with Intercom, Linear, or other project management software
  • Knowledge of Stripe and payment processing
  • Familiarity with AI products, LLMs, or a genuine passion for AI technology
At Perplexity, we've experienced tremendous growth and adoption since publicly launching the world's first fully functional conversational answer engine just over a year ago. Our AI-powered search assistant has amassed 10 million monthly active users as of early 2024, with our mobile apps installed over 1 million times across iOS and Android devices. In 2023 alone, we served over 500 million queries from users around the globe.

To support our rapid expansion, we've raised significant funding from some of the most respected investors in technology. In January 2024, we raised $73.6 million in a Series B round led by IVP, with participation from NVIDIA, Jeff Bezos' investment fund, NEA, Databricks, and other prominent firms. We followed that up with a $62.7 million Series B1 round in April 2024 led by Daniel Gross, valuing Perplexity at over $1 billion.
Our prominent investor base includes IVP, NEA, Jeff Bezos, NVIDIA, Databricks, Bessemer Venture Partners, Elad Gil, Nat Friedman, Naval Ravikant, Tobi Lutke, and many other visionary individuals.