Director, Trust & Safety
Posted on Saturday, January 20, 2024
Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the new, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.
With platforms on iOS, Android, mobile web and desktop supporting more than 25,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.
Gametime is seeking an experienced and strategic leader to join our team as a Director of Trust and Safety. This key leadership role will be responsible for overseeing a team of professionals who investigate fraudulent activity, with a particular focus on credit card fraud. The successful candidate will play a pivotal role in safeguarding our platform and ensuring a secure and trustworthy experience for our customers.
What you'll do / own:
- Lead and manage a team of dedicated professionals responsible for investigating and preventing fraudulent activity, particularly credit card fraud.
- Develop and implement strategies, policies, and processes to proactively identify and react to fraudulent activities.
- Collaborate with cross-functional teams, including Engineering, Product, Legal, and Customer Support, to design and implement fraud prevention measures and ensure compliance with industry standards.
- Continuously monitor, analyze, and assess potential risks, implementing appropriate mechanisms to mitigate these risks.
- Establish and foster effective relationships with external partners, such as financial institutions, payment processors, law enforcement agencies, and industry associations, to stay updated on emerging trends, share best practices, and leverage external resources to combat fraud.
- Stakeholder management, including providing regular reports and updates to executive leadership and other relevant parties on fraud trends, patterns, and business impact.
- Conduct internal investigations and collaborate with external agencies, when necessary, to support criminal investigations and legal proceedings related to fraudulent activity.
- Stay up-to-date with industry trends, tools, and techniques related to fraud prevention and detection, ensuring compliance with relevant regulations and standards.
A little more about you:
- Bachelor's degree in a relevant field, such as Business, Finance, Criminal Justice, or related disciplines. Or equivalent job experience
- Proven experience in leading a team responsible for investigating and preventing fraudulent activities, with a focus on credit card fraud.
- In-depth knowledge of fraud prevention methodologies, tools, and industry best practices.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, external partners, and law enforcement agencies.
- Familiarity with relevant regulations and industry standards related to fraud prevention and detection.
- Ability to adapt to a fast-paced, high-growth environment, effectively managing multiple priorities and stakeholders.
- Strong leadership skills, with experience in coaching, mentoring, and developing high-performing teams.
- Exceptional attention to detail, organizational skills, and a commitment to quality.
- Passion for the mission and values of Gametime, with a dedication to building trust and safety mechanisms to protect our platform and customers.
What we have to offer:
- Flexible PTO
- Medical, dental, & vision insurance
- Life insurance and disability benefits
- 401K, HSA, pre-tax savings programs
- New equipment setup provided
- Diverse Family-forming benefits through Carrot Fertility
- Wellness programs
- Tenure recognition
Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.