The Role:

We’re searching for a consultant who will assist in supporting our operations in APAC. You will be a part of our Global Solutions team, and work closely with the respective team members for and projects that touch . You will work with the team to conduct country-specific research including reviewing health care providers that will power the local experience of multinational employees, Carrot members, across Central Asia in using their Carrot benefit.

As an Operations Consultant, you will contribute to:

• Operations Research - Work internally with Global Operations on research for local complexities to support Carrot’s global knowledge base, multinational employer customer needs, and member inquiries managed by the Care Navigation team such as internally helping cases related to complex cross border reproductive care pathways.
• Knowledge Management - Utilize the language skills to conduct research and audit Carrot’s global knowledge base and other internal databases.
• Strategic Problem Solving and Execution - Provide analysis, recommendations and then be able to drive a project through to completion in order to achieve objectives for the local region.

If you are excited about solving complex fertility healthcare issues, are a strong communicator with internal teams and external stakeholders, and have a desire to support work assisting individuals and couples as they bring children into their family, this may be the position for you.

The Team:

The Global Operations team focuses on the regional, operational, healthcare, and regulatory support of Carrot’s global offerings and programs. The team works collaboratively and cross-functionally across operational, clinical, member, and customer-focused teams to support Carrot’s rapid growth. You will be reporting directly to the Director, Global Operations.

Minimum Qualifications:

• Professional or personal experiences with fertility care, family-forming services, or health care in Southeast Asia including Vietnam, Thailand, Indonesia, Singapore or the Philippines.
• Fluent (written and verbal) Vietnamese and Mandarin is a must.
• Efficient and effective research skills
• Ability to focus and deliver on problem-solving
• Strong verbal and written communication skills
• Demonstrated process-driven expertise
• Ability to manage ambiguity within a health field
• Consider oneself as highly organized and independent
• Proficiency in Google Sheets, Google Docs, Zoom, PowerPoint, and the ability to quickly learn and adapt to other tools and systems as needed for the role
• Empathetic, curious, and confident with strong abilities in relationship building, negotiation, and critical thinking
• Experienced and comfortable working remotely.

Preferred Qualifications:

• Professional or personal experiences with fertility care, family-forming services, or health care within the APAC regions, specifically Southeast Asia, including Vietnam, Thailand, Indonesia, Singapore, or the Phillippines.
• Demonstrated ability to manage and efficiently complete multiple complex projects.
• Experience using a CRM system (like Airtable) to track progress

Compensation:

The starting base salary for this position will range from $40-50 USD/HR. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.